After Sales: the key to a reliable packaging process
Good service truly begins after installation
The installation of a packaging solution does not mark the end of a project, but rather the beginning of a long-term partnership. After all, your packaging line should not only perform optimally today, but also remain reliable, safe and efficient in the future.
That is why Altrimex’s commitment does not end once your installation has been commissioned. With our After Sales services, we support you throughout the entire lifecycle of your packaging solution.
Prevent downtime with proactive support
Unplanned downtime can have a major impact on your production process. That is why we focus not only on resolving malfunctions, but above all on preventing them.
Our After Sales specialists advise you on critical spare parts and consumables, ensuring you can act quickly when replacements are needed. In addition, our specialised service engineers carry out preventive maintenance and technical inspections to safeguard the reliability of your installation.
By periodically checking equipment, identifying wear at an early stage and inspecting safety systems, we help keep your packaging line in optimal condition and reduce the risk of unexpected production downtime.
Support from experienced specialists
At Altrimex, you work with dedicated contacts who know your installation. This enables us to respond quickly and provide efficient support whenever you have questions about your packaging process, spare parts or maintenance.
Our service engineers can also provide your operators with additional training and guidance, helping your team get the maximum performance and efficiency from your installation.
Service agreements for maximum reliability
Would you like the assurance of regular inspections and an optimally functioning packaging line? A service agreement provides additional peace of mind.
Based on a pre-agreed maintenance interval, we carry out technical inspections, preventive maintenance and safety checks. After each inspection, you receive a clear report providing insight into the condition and performance of your equipment.
As a service agreement customer, you also benefit from additional advantages, including:
Shorter response times for service requests
Priority scheduling of service engineers
Discounts on spare parts
Periodic safety inspections
Clear technical reports and recommendations for optimising your installation
Free technical inspection during the warranty period
To introduce you to our service approach, Altrimex provides complimentary service support during the warranty period. Towards the end of this period, one of our service engineers will carry out a comprehensive technical inspection.
This gives you a clear understanding of the condition of your installation and ensures a smooth transition into the post-warranty period.
Working together to ensure continuity
At Altrimex, we believe continuity does not happen by itself. Through preventive maintenance, expert advice, fast support and personal commitment, we help you keep your packaging process reliable and efficient.
This allows you to focus on what matters most to your organisation: keeping your production process running.
Want to know more?
Would you like more information about our After Sales services or would you like to find out which service agreement best suits your situation?
Contact our After Sales specialists:
Twan van Gaal, Sales Engineer
twan.vangaal@altrimex.nl
Martijn van den Bersselaar, After Sales Manager
martijn.vandenbersselaar@altrimex.nl
Eric Smeets, Technical Support & Planning
eric.smeets@altrimex.nl
Together, we ensure that your packaging line continues to perform at its best – today and tomorrow.