FAQ

A) General

1. What are the possibilities of Altrimex?

Altrimex designs, supplies and installs packaging machines up to and including complete packaging lines for hardware, powders, granulates, liquids, tablets and capsules and general cargo. These packaging and dosing machines are mainly used in the food, pharmaceutical, (petro) chemical, construction, and supplements markets.

In addition, Altrimex offers complete care, from design, installation, and maintenance to equipment financing.

2. Who can I best approach with my question? 

Depending on your product and desired packaging, we have in-house specialists. Internally, we are not organised by market but mostly by product type. The method of feeding, dosing and packaging is very product-dependent, regardless of the industry where it is processed. The most direct way for you is:

• Hardware | Twan van Gaal
• Powders and granules | Lucas Smiggels (Sales representative) and Paul Debeij (Office Sales)
• Liquids | Henny Lurvink (Sales representative) and Henk Hessels (Office Sales)
• Tablets and capsules | Lucas Smiggels (Sales representative) and Paul Debeij (Office Sales)
• Spare Parts | Leon Zwitserloot
• Service engineers | Eric Smeets
• Service contracts |  Twan van Gaal
• Financing & Leasing | Michael Staudt

3. Are manuals / drawings of the machine available? 

We can provide you with the correct documentation for all machines purchased from us.

4. What is the average delivery time for a machine? 

Depending on the type of machine, the delivery time can vary greatly. In most situations, the delivery time is coordinated during the advice and sales process. Stand-alone and semi-automatic machines are partly in stock in our showroom or warehouse. This allows us to respond quickly to (urgent) demands from the market. Often, this solution is used as a rental or temporary option to bridge the delivery time. For specific questions, please get in touch with our sales department.

B) Altrimex After Sales

5. Can you offer a service contract? 

It is always possible to conclude a service contract for your machine or complete packaging line. The basic contract provides for:

• VIP treatment: immediate response, higher priority and precedence for service visits.
• Helpdesk during office hours by one of our service engineers.
• Annual security check of the machine with safety report.
• Annual technical inspection of the machine with inspection report.
• 10% discount on our prices for spare parts.

6. What time will the technician be with us? 

We always coordinate the time in consultation with you. The circumstances en route and the travel distance must be taken into account. Special wishes regarding the start of the work are always negotiable.

7. What are the costs for the visit?

For our technicians’ visits, we use standard rates that can be found here.

8. Does the technician have the parts of the repair with him immediately? 

Standard service cases have been developed for each machine group that our technicians take with them during the appointment. If the preliminary investigation, possibly in combination with an inspection visit, has already shown which parts are required, these will be organised for the visit. If you want / can replace the parts yourself, we will ensure they are delivered.

9. Is this covered by warranty?

The basic warranty applies for six months after delivery and a maximum of 2,000 operating hours on parts except for wear and tear parts. Different agreements can be made during the sale of your project or when concluding a service contract.

10. Can I also order parts from you? 

All basic parts are available for your machine as standard and can be delivered at short notice. Customer-specific parts can be part of the service contract or produced on request. In all cases, you can contact our spare parts department.

11. What is the price / delivery time of an item? 

Our spare parts department can deliver most parts from stock. For specific information, please get in touch with our spare parts department.

12. Can the parts be delivered faster?

With high production pressure, urgent transport can be organised whereby your parts can be delivered directly to you from our warehouse in Helmond within the same day after ordering.